Dinilu SE

Calculate cost and delivery time quick and easy for bespoke promotional and printed products.
advertising specialities, promotional merchandise, bespoke custom printed gifts, disposables and many more.

Frequently Asked Questions - Questions about the ordering process

Is the PEPPOL network your preferred option for e-invoices? We can send you e-invoices via the PEPPOL (Pan-European Public Procurement OnLine) network. We can also send UBL invoices to simplify your administration. Just let us know your preferred format and identifiers and we will be happy to help.

If you need to send us large files and normal email is not sufficient, we prefer to use Dropbox over other solutions such as FTP or WeTransfer. Dropbox is a simple application for sharing folders safely over the internet, for free. Here is how it works:

1) Create an account and install the app (if you do not have one already)
Create a free account at dropbox.com and follow the installation instructions.

2) Create a folder and share it
Open your Dropbox folder and create a new folder by right-clicking. Name it after your company or project. Right-click again and share it with info@dinilu.eu.

3) Copy your files
Copy the files and folders you want to share to the new folder. Make sure you copy rather than move them — e.g., on Windows the folder looks like any other and dragging may move your originals.

4) Wait for the upload to complete
Your files will automatically upload to the cloud. Wait for this process to finish before closing your internet connection or shutting down your computer.

The files will then appear in the same folder on our computers. If we need to send you something, we will use the same folder and notify you by email.

Because this website is based on one. We asked ourselves: why are there so many webshops where customers can compare specifications, check prices, and explore options, while most of the B2B market still seems to happen behind closed doors? We had no good answer, so we built an open and transparent quote shop using a leading content management system (Drupal) and a flexible e-commerce solution (Ubercart).

Do not worry — even after the checkout process, you will only receive a quote, not a binding order.

We understand that you want to make sure you get exactly what you want when ordering with us, and we are happy to send you samples. Samples are available in different types: from previous production runs, dummies, fabric swatches, material samples, colour samples, digitally printed samples, or handmade samples. The options vary per product and quotation request.

Please complete a quotation request for the item you are interested in first. We will then contact you to discuss which type of sample best suits your request and budget. Sample costs will be charged and must be paid in advance for new customers.

It is understandable that you want to send your artwork as quickly as possible, but there is no need to rush ahead. Without details of your quotation or product, it is difficult for us to help you effectively.

Once you have submitted your quotation request and we have all the details, we will contact you to arrange the artwork and discuss design specifics. If you want to confirm in advance that your artwork is suitable, you are of course welcome to contact us at any time.

For large files, we recommend using Dropbox — you can find instructions here: [node:673].

Dinilu is represented in Europe by Tonino International Trading from the Netherlands. All EU deliveries are governed by Dutch laws and regulations. Payments should be SEPA wire transfers to our Dutch bank account.

All other deliveries are handled by Dinilu Ltd from Hong Kong and follow Hong Kong laws and regulations. Payments should be wire transfers to our Hong Kong bank account.

Unfortunately, we are currently unable to accept cheques or credit card payments.

No, sorry. We have decided to sell only to companies and organisations, mainly because the quantities we typically sell are more suitable for professional use than for personal purchases. We also need to consider the extensive consumer protection laws in Europe, which make it more complex to sell to private individuals.

If you really want to buy our products, you may be able to find a company that can purchase them on your behalf.