We are pleased to collaborate with most countries, but unfortunately, we are unable to conduct business with the following nations and territories at present:

• Congo
• Cuba
• Iran
• Israel
• North-Korea
• Sudan
• Syria
• Belarus
• Russia
• Russian occupied territories in Ukraine

This means we cannot ship or receive and make or receive payments from these countries and territories. Please note that this list is subject to modification as conditions evolve.

We have a lot of experience working with non-profit organizations and charities. This also means that we face a lot of challenges in sponsoring projects. It would not be fair or ethical to give a generous discount to one customer while making another charity pay the full amount. That is why we keep our prices low and consistent for everyone.

We are happy to provide our assistance with the design and printing of the details of the sponsor you have secured.

There are two options for transporting goods from China to Europe, each with its own cost structure and transit time.

Sea freight:
Low cost per m³ or kg, but relatively high fixed fees for documentation and customs clearance. Shipping, loading, and unloading typically take around four to six weeks. We normally ship to Rotterdam in the Netherlands; delivery to your location by truck adds a few extra days.

Air freight:
Higher cost per kg, plus documentation and customs fees. Goods are flown to Amsterdam and then trucked to your location, taking approximately one to two weeks in total.

Tips to reduce transportation costs: combine multiple items in one order and plan ahead. Our website automatically calculates the total cost and lead time for your products. For very large volumes we can look into dedicated freight options — please contact us for more information.

Is the PEPPOL network your preferred option for e-invoices? We can send you e-invoices via the PEPPOL (Pan-European Public Procurement OnLine) network. We can also send UBL invoices to simplify your administration. Just let us know your preferred format and identifiers and we will be happy to help.

If you need to send us large files and normal email is not sufficient, we prefer to use Dropbox over other solutions such as FTP or WeTransfer. Dropbox is a simple application for sharing folders safely over the internet, for free. Here is how it works:

1) Create an account and install the app (if you do not have one already)
Create a free account at dropbox.com and follow the installation instructions.

2) Create a folder and share it
Open your Dropbox folder and create a new folder by right-clicking. Name it after your company or project. Right-click again and share it with info@dinilu.eu.

3) Copy your files
Copy the files and folders you want to share to the new folder. Make sure you copy rather than move them — e.g., on Windows the folder looks like any other and dragging may move your originals.

4) Wait for the upload to complete
Your files will automatically upload to the cloud. Wait for this process to finish before closing your internet connection or shutting down your computer.

The files will then appear in the same folder on our computers. If we need to send you something, we will use the same folder and notify you by email.

Because this website is based on one. We asked ourselves: why are there so many webshops where customers can compare specifications, check prices, and explore options, while most of the B2B market still seems to happen behind closed doors? We had no good answer, so we built an open and transparent quote shop using a leading content management system (Drupal) and a flexible e-commerce solution (Ubercart).

Do not worry — even after the checkout process, you will only receive a quote, not a binding order.

We understand that you want to make sure you get exactly what you want when ordering with us, and we are happy to send you samples. Samples are available in different types: from previous production runs, dummies, fabric swatches, material samples, colour samples, digitally printed samples, or handmade samples. The options vary per product and quotation request.

Please complete a quotation request for the item you are interested in first. We will then contact you to discuss which type of sample best suits your request and budget. Sample costs will be charged and must be paid in advance for new customers.

It is understandable that you want to send your artwork as quickly as possible, but there is no need to rush ahead. Without details of your quotation or product, it is difficult for us to help you effectively.

Once you have submitted your quotation request and we have all the details, we will contact you to arrange the artwork and discuss design specifics. If you want to confirm in advance that your artwork is suitable, you are of course welcome to contact us at any time.

For large files, we recommend using Dropbox — you can find instructions here: [node:673].

Dinilu is represented in Europe by Tonino International Trading from the Netherlands. All EU deliveries are governed by Dutch laws and regulations. Payments should be SEPA wire transfers to our Dutch bank account.

All other deliveries are handled by Dinilu Ltd from Hong Kong and follow Hong Kong laws and regulations. Payments should be wire transfers to our Hong Kong bank account.

Unfortunately, we are currently unable to accept cheques or credit card payments.

No, sorry. We have decided to sell only to companies and organisations, mainly because the quantities we typically sell are more suitable for professional use than for personal purchases. We also need to consider the extensive consumer protection laws in Europe, which make it more complex to sell to private individuals.

If you really want to buy our products, you may be able to find a company that can purchase them on your behalf.

Incoterms are standardized terms of trade for goods in international trade. By using standardized terms we hope to simplify what could be a quite complicated transaction. The Incoterms used in 2020 are:

• EXW (Ex Works)
• FCA (Free Carrier)
• CPT (Carriage Paid to)
• CIP (Carriage and Insurance Paid To)
• DAP (Delivered at Place)
• DPU (Delivered at Place Unloaded)
• DDP (Delivered Duty Paid)
• FAS (Free Alongside Ship)
• FOB (Free On Board)
• CFR (Cost and Freight)
• CIF (Cost Insurance and Freight)

We usually sell with either DAP or DDP. For more information on Incoterms visit the website of the International Chamber of Commerce.

DAP stands for Delivered at Place, which is one of the Incoterms® rules that define the responsibilities of sellers and buyers in international trade. When you choose DAP delivery, it means that we (Dinilu) will arrange and pay for the transportation of your goods to a specified destination, where you can unload them.

We will also take care of production, quality control, shipping and insurance.

You will be responsible for paying any import duties, taxes or fees that apply in your country, as well as unloading the goods from the vehicle.

You may receive two invoices: one from us for the goods you ordered and another from the logistics company for the import charges. You may also need to help with unloading if your shipment contains pallets or larger items.

Under the trade term DDP (Delivered Duty Paid), we (Dinilu) deliver the goods to the agreed address using one of our logistics partners.

We are responsible for production, quality control, shipping, insurance, import clearance, and any applicable duties.

You are responsible for unloading the goods at the delivery address.

In practice, you will only receive one invoice from us for the goods ordered. Assistance with unloading is usually only necessary for shipments containing pallets or larger items.

We prefer to deliver under these terms, but this is only practical where we have a local presence. This currently limits us to the single market of the European Union (EU).

We are constantly expanding our already extensive range of products. If you cannot find the product you are looking for, even after using the search function on this site, please contact us.

We will do our best to prepare a custom quote or add your desired product to our offering.

No, we cannot sell branded products unless you are the owner or authorised representative of that brand. In that case, please provide us with the necessary Letter of Authorisation (LOA).

We also do not facilitate parallel import, as this can cause problems at customs and may delay shipments for other customers.

That is certainly possible. There are many ways to source products, and pricing varies depending on supplier, country of origin, order quantity, and lead time. Most of our products are manufactured in China, though other countries — including your own — may sometimes offer lower prices.

We aim to make the process as easy and smooth as possible. We work with carefully selected, quality-conscious suppliers and maintain continuous quality control. If you find our prices competitive, we will do our utmost to make you a satisfied customer.